Hotel OPERATIONS Management

Overview: Our advisors offer tried and proven business acumen to address a wide range of areas within your hotel operation, and will perform a deep dive into your operations, deliver a robust analysis, sound recommendations, and a comprehensive execution plan that will lead to technological evolution and organizational restructuring resulting in operational excellence, sustainable long-term market share, revenue, and profit growth enhancement.

Meet our Hotel Operations Management Consultants

Bobby Bryant

Hotel Operations

Area of Expertise:

  • Upscale Hotel and Resort Operations

  • Sales and Revenue Management

  • Long Term positioning, Short Term operational strategies

  • Implementation of a Service Culture

  • Multi- property management

  • Renovation and property management execution, Owner Relations

Learn more about Bobby

Dennis Barot, CA

Hotel Finance

Area of Expertise:

  • Hospitality industry Accounting and Finance

  • Profit Assurance and Performance Measurement

  • New Hotel Openings

  • Implementation of rigorous performance standards and building superior finance teams

  • Asset Management

  • Standard Operating Procedures and Internal Control compliance

  • Establishing Labor Standards

Learn more about Dennis

Donald Bowman, FHCIMA

Luxury Hotel Operations

Area of Expertise:

  • Building Service Cultures of Excellence

  • Hotel Operations and Commercial Reviews

  • Brand transition support and operations

  • Pre-opening support and operations

Learn more about Donald

Hervé Houdré

Sustainability Strategy & Operations 

Area of Expertise:

  • Corporate Sustainability Strategy for all industries

  • Senior Living Sustainability & Wellness strategies

  • Building efficiency & Sustainable design

  • Asset Management

  • Social Responsibility

Learn more about Hervé

Claire Seneca

Spa & Wellness

Area of Expertise:

  • Luxury Spa & Wellness Consulting

  • Spa, Fitness & Wellness concept development

  • Spa Business and Operations Reviews

  • Brand Transition Support and Management

  • Marketing, Communication & Branding

  • Revenue and profit optimization

Learn more about Claire

Rose K. Huddleston

Human Resources Leadership Strategy

Area of Expertise:

  • Strategic Human Resources (HR) Leadership

  • Diversity & Inclusion (D & I)

  • Talent Acquisition and Talent Development

  • Employee Engagement

  • Total Compensation

  • Labor Relations

Learn more about Rose

Sofia R. Gonzalez

Talent Leadership & Org. Culture Mngmt. 

Area of Expertise:

  • Service Experience Mystery Shop and Audits 

  • Executive Leadership Retreat Facilitation

  • Executive Coaching and Development

  • Hotel Openings & Re-branding - Culture Training 

  • Employee Engagement 

  • Team Building 

  • Service Culture Transformation

  • Leadership Mentoring & Coaching

Learn more about Sofia

Arvind Bala

Channel Strategy

Area of Expertise:

  • Channel Marketing & Channel Strategy

  • Distribution - Third Party Contract Vetting

  • Distribution - Third Party Contract Negotiations

  • Revenue and Inventory Management

  • Hotel Openings

  • Call Center Management

Learn more about Arvind


Heritage Consulting by B+R

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Phone. 513-781-9784