Donald Bowman, BSc (Hons), FHCIMA

WALV GM Donald Bowman[2393].jpg

About Donald

Donald Bowman is a leading luxury hotelier with an international career in hospitality and hotels spanning over 30 years.  

 

Donald brings a wealth of knowledge in hotel management and international luxury operations to his consulting work.  He has operated resorts and city center hotels, union and non-union properties, luxury and boutique hotels and is known for his strategic planning, delivery of luxury experiences and strong owner relations.   His involvement in opening hotels, restaurants and spas, reflagging hotels, building brands and demonstrated strength in delivering results make him highly suited for a wide range of consulting projects.  

He particularly enjoys helping companies with pre-opening or transition projects and has started his own service excellence consulting practice that helps companies in the service industry create, improve or maintain a culture of world class service excellence.  

He has a Hotel and Catering Management Degree from the University of Surrey, the UK’s leading Hotel School and is a Fellow of the Hotel and Catering International Management Association. 

Overview of Services

LUXURY HOTEL AND RESORTS OPERATIONS:

  • Resort and Urban Hotel Operation Leadership Expertise

  • Union and non-union operational expertise

  • Commercial and Operations Reviews

  • Short-term Evaluations of Hotel Operational, Sales & Marketing Performance

  • 3-day onsite property visit and executive summary of short, medium & long-term opportunities with detailed action plan for execution and Implementation

  • Hotel Accounting and policy compliance

 

BRAND TRANSITION SUPPORT AND MANAGEMENT:

  • Critical Path planning for Incoming/outgoing brand to facilitate transition

  • Strategy for successful de-flag/re-flag to a new property to protect brand Integrity

  • Commercial and Operations Reviews

  • Short-term Evaluations of Hotel Operational, Sales & Marketing Performance

PRE-OPENING SUPPORT AND MANAGEMENT:

  • Opening hotel support and expertise

  • Management Transitional support to support unfilled roles

  • Creation of detailed critical paths & training plans

  • Support In recruiting and building teams

 

SPEAKING ENGAGEMENTS/ LEADERSHIP RETREATS:

  • Creating a World Class Culture of Service Excellence

  • Conversational style, easy to relate and healthy dose of humor to make presented material compelling and the audience leaving with clear and actionable takeaways

  • Facilitation of leadership retreats for executive groups