Bobby Bryant

About Bobby

More than 35 years of Upscale Property level, Above Property level and Regional leadership experience.  Functional experience in all Operational departments. Sales focused in account maintenance, 
Revenue Management, Yield and Third-Party utilization in order to exceed Revenue Generation Index targets. Brand recognized for achieving Guest Service Satisfaction targets with multiple hotels, Award winning renovation results for Brand Conversion and Renovation. Utilization of Continuous Service Improvement process in order to maximize profit and improve efficiencies.

 

Bobby is recognized as a change agent that impacts all metrics and delivers short-term positive results while establishing and introducing strategic long-term goals. During the short-term period all expenses, programs, systems and procedures are reviewed, evaluated and right sized based on current margins.

Overview of Services

HOTEL OPERATIONS:

  • Operational Deep dive review and recommendation for corrective action

  • Short Term Action Plans for Revenue, Cost Control, Guest Engagement and Employee Engagement

  • Sales booking pace review of convention & Catering and provide recommendation for improved performance

  • Evaluate revenue pricing, restrictions, brand program participation, TPI utilization

  • Revenue Management and market share analysis

  • Review P&L, Labor standards, CPORs, purchasing process

 

LEADERSHIP DEVELOPMENT:

  • Talent evaluation and clear recommendations for obtaining talent of the future

  • Establish leadership tool kits that create engaged leaders

  • Define successful leadership structures that drive optimal operational performance

  • Training and education of leader on successful balance score card approaches such as P&L, Guest Service and Employee Engagement metrics

  • Performance Management recommendation and tools that drive a cadence of accountability

CHANGE MANAGEMENT:

  • Develop and create a culture of continuous Improvement and change management

  • Create a culture of accountability and transparency

  • Create a culture of top down guest service excellence that drive loyalty

  • Change management processes and tools

  • Define daily rituals that establish, re-energize and sustain brand cultures

  • Employee Engagement Best Practice recommendation and Tool Kits

 

CONTACT US

Heritage Consulting by B+R

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info@heritageconsultingbybr.com

Phone. 513-781-9784