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Organizational & Customer Service Culture Transformation

Meet our Organizational & Customer Service Culture Consultants


Dr. Bryan Williams

Culture of Service Excellence

Area of Expertise:

  • Customer Engagement

  • Leadership Excellence

  • Workforce Engagement

  • Culture Transformation

  • Keynote Speaker

  • Organizational Consulting

Learn more about Bryan

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Rose K. Huddleston

Human Resources Leadership Strategy

Area of Expertise:

  • Strategic Human Resources (HR) Leadership

  • Diversity & Inclusion (D & I)

  • Talent Acquisition and Talent Development

  • Employee Engagement

  • Total Compensation

  • Labor Relations

Learn more about Rose

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Donald Bowman, FHCIMA

Luxury Hotel Operations

Area of Expertise:

  • Building Service Cultures of Excellence

  • Hotel Operations and Commercial Reviews

  • Brand transition support and operations

  • Pre-opening support and operations

Learn more about Donald

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Darrelle A. Johnson SHRM-SCP
Human Resources Management Consultant

Area of Expertise:

•    Strategic Human Resources Leadership
•    Human Resources Information System/HCM
•    Talent Acquisition & Talent Management  
•    Cultural Transformation
•    Taskforce

Learn more about Darrelle


Alexandra Valentín

Corporate Wellness,

Mindfulness and Life Coach

Area of Expertise:

•    Executive and Life Coaching
•    Emotional Intelligence Development
•    Meditation  
•    Mindfulness, Transformation & Self-Mastery
•    Wellness, 
Organizational Culture Development

•    Conscious Communication
•    Mental Health

Learn more about Alexandra


Sofia R. Gonzalez

Talent Leadership &

Organizational  Culture Management

Area of Expertise:

  • Executive Leadership Retreat Facilitation

  • Executive Coaching 

  • Employee Engagement 

  • Team Building 

  • Service Culture Transformation

  • Leadership Mentoring & Coaching 

Learn more about Sofia

Overview: Are you launching a new culture, trying to evolve an existing culture or interested in sustaining your current culture? Our experts will leverage the systems and processes of your organization’s brand, improve your employee and customer engagement by creating a differentiator against your competitors.

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