Are you launching a new culture, trying to evolve an existing culture or interested in sustaining your current culture?

Services: Our experts will leverage the systems and processes of your organization’s brand, improve your employee and customer engagement by creating a differentiator against your competitors.

Meet our Organizational & Customer Service Culture Consultant Leaders

Dr. Bryan Williams

Culture of Service Excellence

Area of Expertise:

• Customer Engagement

• Leadership Excellence

• Workforce Engagement

• Culture Transformation

• Keynote Speaker

• Organizational Consulting

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Learn more about Bryan

Sofia R. Gonzalez

Talent Leadership & Org. Culture Mngmt. 

Area of Expertise:

• Service Experience Mystery Shop and Audits 

• Executive Leadership Retreat Facilitation

• Executive Coaching and Development

• Hotel Openings & Re-branding - Culture Training 

• Employee Engagement 

• Team Building 

• Service Culture Transformation

• Leadership Mentoring & Coaching

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Learn more about Sofia

Rose K. Huddleston

Human Resources Leadership Strategy

Area of Expertise:

• Strategic Human Resources (HR) Leadership

• Diversity & Inclusion (D & I)

• Talent Acquisition and Talent Development

• Employee Engagement

• Total Compensation

• Labor Relations

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Learn more about Rose

Donald Bowman, FHCIMA

Luxury Hotel Operations

Area of Expertise:

• Building Service Cultures of Excellence

• Hotel Operations and Commercial Reviews

• Brand transition support and operations

• Pre-opening support and operations

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Learn more about Donald