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Organizational & Customer Service Culture Transformation

Meet our Organizational & Customer Service Culture Consultants


Dr. Bryan Williams

Culture of Service Excellence

Area of Expertise:

  • Customer Engagement

  • Leadership Excellence

  • Workforce Engagement

  • Culture Transformation

  • Keynote Speaker

  • Organizational Consulting

Learn more about Bryan


Sofia R. Gonzalez

Talent Leadership & Organization

Culture Managment

Area of Expertise:

  • Service Experience Mystery Shop Audits 

  • Executive Leadership Retreat Facilitation

  • Executive Coaching and Development

  • Hotel Openings & Re-branding - Culture Training 

  • Employee Engagement 

  • Team Building 

Learn more about Sofia

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Rose K. Huddleston

Human Resources Leadership Strategy

Area of Expertise:

  • Strategic Human Resources (HR) Leadership

  • Diversity & Inclusion (D & I)

  • Talent Acquisition and Talent Development

  • Employee Engagement

  • Total Compensation

  • Labor Relations

Learn more about Rose

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Donald Bowman, FHCIMA

Luxury Hotel Operations

Area of Expertise:

  • Building Service Cultures of Excellence

  • Hotel Operations and Commercial Reviews

  • Brand transition support and operations

  • Pre-opening support and operations

Learn more about Donald

Overview: Are you launching a new culture, trying to evolve an existing culture or interested in sustaining your current culture? Our experts will leverage the systems and processes of your organization’s brand, improve your employee and customer engagement by creating a differentiator against your competitors.

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