Organizational & Customer Service Culture Transformation

Are you launching a new culture, trying to evolve an existing culture or interested in sustaining your current culture?

Services: Our experts will leverage the systems and processes of your organization’s brand, improve your employee and customer engagement by creating a differentiator against your competitors.

Meet our Organizational & Customer Service Culture Consultant Leaders

Dr. Bryan Williams

Culture of Service Excellence

Area of Expertise:

  • Customer Engagement

  • Leadership Excellence

  • Workforce Engagement

  • Culture Transformation

  • Keynote Speaker

  • Organizational Consulting

Learn more about Bryan

Sofia R. Gonzalez

Talent Leadership & Org. Culture Mngmt. 

Area of Expertise:

  • Service Experience Mystery Shop and Audits 

  • Executive Leadership Retreat Facilitation

  • Executive Coaching and Development

  • Hotel Openings & Re-branding - Culture Training 

  • Employee Engagement 

  • Team Building 

  • Service Culture Transformation

  • Leadership Mentoring & Coaching

Learn more about Sofia

Rose K. Huddleston

Human Resources Leadership Strategy

Area of Expertise:

  • Strategic Human Resources (HR) Leadership

  • Diversity & Inclusion (D & I)

  • Talent Acquisition and Talent Development

  • Employee Engagement

  • Total Compensation

  • Labor Relations

Learn more about Rose

Donald Bowman, FHCIMA

Luxury Hotel Operations

Area of Expertise:

  • Building Service Cultures of Excellence

  • Hotel Operations and Commercial Reviews

  • Brand transition support and operations

  • Pre-opening support and operations

Learn more about Donald

CONTACT US

Heritage Consulting by B+R

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info@heritageconsultingbybr.com

Phone. 513-781-9784