World Class Patient Care Service Culture Training
Meet our Experience Consultants
Dr. Bryan Williams
Culture of Service Excellence
Area of Expertise:
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Customer Engagement
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Leadership Excellence
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Workforce Engagement
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Culture Transformation
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Keynote Speaker
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Organizational Consulting
Learn more about Bryan
Sofia R. Gonzalez
Talent Leadership & Organization
Culture Management
Area of Expertise:
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Service Experience Mystery Shop and Audits
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Executive Leadership Retreat Facilitation
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Executive Coaching and Development
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Employee Engagement
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Team Building
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Service Culture Transformation
Learn more about Sofia
Donald Bowman, FHCIMA
Luxury Hotel Operations
Area of Expertise:
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Building Service Cultures of Excellence
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Brand transition support and operations
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Pre-opening support and operations
Learn more about Donald
Overview: We know that providing patient care is more than clinical care. It requires healthcare providers to deliver whole-person well-being that touches the emotional, psychological, and compassionate needs of the patient. Our advisors are equipped to help leaders of hospitals, nursing homes, and home-care services assess, tailor, and deliver elevated employee and patient service culture training that lead to highly satisfied employees, patients, and their family members.

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