World Class Patient Care Experience

Overview: We know that providing patient care is more than clinical care.  It requires healthcare providers to deliver whole-person well-being that touches the emotional, psychological, and compassionate needs of the patient. Our advisors are equipped to help leaders of hospitals, nursing homes and home-care services assess, tailor, and deliver elevated patient care experiences that lead to highly satisfied patients and their family members.

Meet our Patient Care Experience Consultants

Jaxon Louie

Healthcare Technology

Area of Expertise:

  • Healthcare Payor & Provider 

  • Digital Strategy & Transformation

  • Innovation Management & COE development

  • Program Design, Governance & Leadership 

  • Performance Optimization & Improvement

Learn more about Jaxon

Dr. Bryan Williams

Culture of Service Excellence

Area of Expertise:

  • Customer Engagement

  • Leadership Excellence

  • Workforce Engagement

  • Culture Transformation

  • Keynote Speaker

  • Organizational Consulting

Learn more about Bryan

Sofia R. Gonzalez

Talent Leadership & Org. Culture Mngmt. 

Area of Expertise:

  • Service Experience Mystery Shop and Audits 

  • Executive Leadership Retreat Facilitation

  • Executive Coaching and Development

  • Employee Engagement 

  • Team Building 

  • Service Culture Transformation

  • Leadership Mentoring & Coaching

Learn more about Sofia

Donald Bowman, FHCIMA

Luxury Hotel Operations

Area of Expertise:

  • Building Service Cultures of Excellence

  • Brand transition support and operations

  • Pre-opening support and operations

Learn more about Donald


Heritage Consulting by B+R

  • LinkedIn Social Icon
  • Instagram
  • Facebook
  • YouTube

Phone. 513-781-9784