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World Class Patient Care Service Culture Training

Meet our Experience Consultants


Dr. Bryan Williams

Culture of Service Excellence

Area of Expertise:

  • Customer Engagement

  • Leadership Excellence

  • Workforce Engagement

  • Culture Transformation

  • Keynote Speaker

  • Organizational Consulting

Learn more about Bryan


Sofia R. Gonzalez

Talent Leadership & Organization

Culture Management 

Area of Expertise:

  • Service Experience Mystery Shop and Audits 

  • Executive Leadership Retreat Facilitation

  • Executive Coaching and Development

  • Employee Engagement 

  • Team Building 

  • Service Culture Transformation

Learn more about Sofia

WALV GM Donald Bowman[2393].jpg

Donald Bowman, FHCIMA

Luxury Hotel Operations

Area of Expertise:

  • Building Service Cultures of Excellence

  • Brand transition support and operations

  • Pre-opening support and operations

Learn more about Donald

Overview:  We know that providing patient care is more than clinical care.  It requires healthcare providers to deliver whole-person well-being that touches the emotional, psychological, and compassionate needs of the patient. Our advisors are equipped to help leaders of hospitals, nursing homes, and home-care services assess, tailor, and deliver elevated employee and patient service culture training that lead to highly satisfied employees, patients, and their family members.

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