Olivia C. Brown, CPA

About Olivia

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More than 30 years of operational experience in global luxury hotels, resorts and residential operations, brand marketing, sales and distribution channels, talent management, Including Integrated resort operations within the gaming sector.  Olivia is an Internationally proven strategic executive with a track record of developing and executing strategies that maximize hotel, residential and gaming performance across a balanced scorecard. 

 

Olivia is largely recognized for creating value within an organization through effectively diagnosing problems and thoroughly analyzing information to guide decision-making, implementing continuous improvement process initiative and creating innovative solutions that boost customer and employee experience results, while enhancing hotel and gaming revenue, profit and key performance metrics.  Olivia's expertise in leading and developing high performing work teams, customer value creation, operational excellence, culture transformation was developed through her extensive General Manager roles with Bellagio Resort & Casino, MGM Resorts International, The Ritz-Carlton Brands and IHG.   Olivia is a CPA and holds a degree in Hospitality and Tourism Administration from Centennial College of Applied Arts and Technology in Toronto, Ontario.

Overview of Services

HOTEL OPERATIONS:

  • Development and execution of operating strategies

  • Business Plan and Strategic Plan development and Implementation

  • Operational excellence strategy

  • Short-term Leadership Solutions

  • Shareholder and Customer Value Creation

  • Leading and Developing High Performing Functional Work Teams

  • Build organizational Infrastructure to support long-term growth

 

PROFIT OPTIMIZATION:

  • Effectively diagnosing opportunities and solutions

  • Diagnosis and analysis of data to guide decision making

  • Identifying and Implementing continuous Improvement processes

  • Sales and Distribution Channel Strategy

  • Brand positioning and shifting market share In competitive landscape

  • Developing Key Performance Metrics that drives results

  • Implementation of Processes and Best Practice to drive economies of scale

 

CULTURE TRANSFORMATION:

  • Drive change and transformation to build and sustain a culture

  • Culture assessment, evolution and sustainability

  • Employee engagement and recognition strategy

  • Recruitment, training, development and retention strategy

  • Guest engagement strategy and service culture optimization

 

CHANGE MANAGEMENT:

  • Remove obstacles and breakdown barriers to change

  • Create a culture of accountability and transparency

  • Change management processes and tools